Changing the culture of periodicservicing ofvehicles is the biggest challenge for after sales servicescompanies

According to Khabar Khodro, the CEO of after sales services company of Modiran Khodro announced that changing the culture for forcing periodicservicing is among goals of this company and said, “Now Modiran Khodro has changing the culture for forcing periodicservicing in its agenda in order to force owners to go to authorized dealerships for continuation of guarantee conditions.”

Radin Peymanfar in an interview with Khabar Khodro’s reporter added, “Preventing impairments with applying on time periodicservicing not only saves time and costs for owners but also would have an important effect on passengers’ safety with improving cars’ performance.”

He explained that changing this culture is the biggest challenge for all after sales servicescompanies and asked them to cooperate for the issue.

He mentioned to the operation of 115 dealerships of Modiran Khodro in whole country and announced the development plan for this year and told, “20 percent increase of dealerships along with increasing performance of existing dealers are among plans of company for this year.”

He remarked, “Unfortunately, now customer-focused activities in after sales services is known by people only as a slogan and serious and significant actions for the issue are done so slowly.”

Peymanfar added, “Although serious activities in after sales services are following in order to change current view to the issue but still there is a long distance until fully satisfying costumers.”