Culture of service and customer satisfaction should be improved in dealers' network

According to Khabar Khodro, the CEO of Saipa Yadak said, "The culture of service and customer satisfaction is applying in Saipa dealers' network but we are committed that we should go further as we reach respect for human dignity of costumers."

Engineer Mustafa Vehidzade in a meeting with chiefs of dealerships of Khuzestan, Ilam and Ahvaz cities told, "Cities like Khuzestan and Ilam were leading in war as they had many martyrs for the safety of people. In fact, our peace today is indebted to their efforts and sacrifice."

He added, "There would be a work group in cities of Khuzestan and Ilam in order to solve the problem of dealerships with the goal of speeding solving problems."

He mentioned that the name of dealerships is relevant to Saipa brand and remarked, "Therefore, controlling and managing of dealers' chiefs on their subset is so important."

About the role of auto industry in employment and production he admitted, "There are some problems in the issue but with efforts and works we would be able to improve the place of auto making in industry of country."

He reiterated, "Despite different problems of Saipa in recent years, dealerships have proved their loyalty and tried to solve problems along with Saipa Group, which is appreciated."

Vahidzade added, "The Orange Card is among factors that could be expanded and help the evolution of business and economy of dealerships. In addition, more focus on selling the spare parts especially in border markets of Khuzestan and Ilam can make a good benefit for dealers."

It is to say that in this meeting, representatives of Khuzestan and Ilam cities announced the problems and challenges of dealerships and the CEO of Saipa Yadak has ordered a group to solve them.