کد خبر: ۳۲۴۸۱۱
تاریخ انتشار: ۱۳:۳۲ - ۱۱ شهريور ۱۳۹۴

The right dissatisfaction of consumers from automakers

According to Khabar Khodro, the secretary of Iran Automakers’ Association said that dissatisfaction of consumers from some automakers is right and added, “Unfortunately, some automakers do not accomplish their promises on time and deliver vehicles with delays therefore buyers are concerned from the time of buying vehicles until delivering them.”

Ahmad Nematbakhsh in an interview with Khabar Khodro’s reporter told, “In such a condition that costumers need good services during guarantee period some dealerships do not offer good services and the issue has increased dissatisfaction among costumers so we confirm people’s right and apologize them.”

He admitted, “However, sometimes the conditions in country and sanctions have resulted in such dissatisfactions. When automakers could not import spare parts from the basic source and are ought to import them from another country then parts would not have high quality and the issue would result in dissatisfaction of costumers.”

He mentioned to the campaign of not buying new local vehicles and remarked, “Current stagnation exists in whole country and it’s not dedicated to auto industry. So it is not correct to think that people are following the campaign that is started in virtual world.”

He also mentioned to some reports about vehicle storage in parking of automotive companies and reiterated, “These reports are not correct. In a meeting that I had with one of the chiefs of big automakers, he denied the issue and told that now only 4000 to 5000 units of vehicles exist in company’s parking place, which is normal and this amount are always produced and launched.”

He added, “It takes about one to two weeks from the rolling out a vehicle from production line until invoicing, numbering and delivering so existence of 4000 to 5000 vehicles in companies is normal. In addition, the picture that is leaked in recent days is related to parking of a company in year 91 and it is not related to current condition of automakers.”

 

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