کد خبر: ۵۱۸۸۹۰
تاریخ انتشار: ۱۳:۳۲ - ۰۱ خرداد ۱۳۹۷
According to Khabar Khodro, deputy CEO of Saipa said, “The slogan ‘costumer is first’ is the way of achieving competitive superiority that Saipa after sales services company is considering, as in every business customers should be in first place.”


According to Khabar Khodro, deputy CEO of Saipa said, "The slogan ‘costumer is first’ is the way of achieving competitive superiority that Saipa after sales services company is considering, as in every business customers should be in first place.”

Ardeshir Amini added, "The culture of offering services and costumer caring is established in the network of Saipa dealerships but we should go beyond in a way that with improving this culture, respecting the dignity of costumers and their taste to be considered too.”

He told, "This process is a strategic behavior in companies and its goal is attracting and retaining profitable customers and on the other hand, it is a source for intelligent extraction of costumers’ information and using it for marketing, improvement and increasing interests of companies. Therefore, Saipa after sales services company is offering diverse services based on costumers’ needs with using new methods.”

Amini admitted, "In our plans we should always consider that if we do not have innovation in offering services and do not care costumers’ taste, we would not be improved.”

The CEO of Saipa Yadak remarked, "Saipa had always been the flagship of auto industry in Iran and having wide network of sales and after sales services is one of the competitive advantages of Saipa Group.”

He admitted on quality improvements in dealerships’ network and reiterated, "With cooperation of dealerships that have high scores, we are determining plans for increasing the level of services with considering costumers’ needs in order to improve quality of services. Applying these plans would result in increasing costumers’ satisfaction. We should use more energy and time in order to increase and develop quality of services in whole country.”

He said, "New areas of entry into the new atmosphere of economic and production prosperity are ready and in this way we should consider new businesses more.”

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طراحی و تولید: "ایران سامانه"