Culture ofcustomer interaction has improved in Saipa

According to Khabar Khodro, engineer Vahidzade the CEO of Saipa Yadak said, “The results of polls applied by regulatoryand inspection resources and field studiesand researches done by researchers atthisorganization about costumers’ satisfaction from after sales services network and central workshops show that culture ofcustomer interaction has improved in Saipa.”

In his idea, increasing communication ways, quality of services, speed of supply and sending parts and diversity of service pack are among important reasons of improving interaction cultureandrespond tocustomers.

He also mentioned that efforts of authorized dealerships in recent year despite financial barriers in country are another reason for costumers’ satisfaction.

Engineer Vahidzade admitted, “Total activities in Saipa Yadak,dealers’ network and central workshops have increased reliability of Saipa brand.”

He added, “According to the project, which is recently under consideration, it is decided to evaluate the authorized dealers and central workshops and if the performance of their personnel is based on determined benchmarks andindicators and have good reaction with costumers they would be appreciated.”

He told, “Saipa Yadak training center has considered a comprehensive plan for customertraining to experts and repairmen in Saipa after sales services in order to accelerate the continuity of culture ofcustomer interaction.”

He remarked, “More duties would be determined for trade associations of Saipa Dealers in whole countrywith revising them.”

He announced that making controland monitoringmechanisms for services and behavior in dealerships is among Saipa Yadak plans and it would increase costumers’ satisfaction.