Increasing satisfaction of Saipa costumers in last three months of this year

According to Khabar Khodro, chief of costumer services in Saipa Yadak has announced the increase of costumers’ satisfaction in last three months of this year and said, “Good events have occurred relating to costumers’ satisfaction in Saipa Yadak.”

Vahid Khabazzade Haghighi mentioned to the indicators of evaluating costumers’ satisfaction in conceptual and functional forms and added, “We had good advancements inconceptual and functionalindicators in recent three months, the most important of which are turn giving, time of acceptance, ease of accessibility to dealerships, quality of offered services by dealerships and etc.”

He told, “In this period, costumers’ satisfaction had good growth and certainly it would continue in coming months.”

He remarked, “Our goal in costumers’ satisfaction is to achieve first place among automakers and considering diversity in Saipa products we should try more to reach to this goal.”

About complaints he admitted, “Most of the complaints in after sales services are related to lack of parts as the result of sanctions and we hope that after resolving sanctions and with cooperation of colleagues we would be able to solve this problem.”

He reiterated, “From Shahrivar of last year, costumers’ contact center is transferred to Saipa Group, and is responsible for answering to complaints, grouping and sending them to related managements. In Saipa Yadak checking complaints is done in three groups of Saipa, Zamyd and Pars Khodro. In addition we have opened the office of development and evaluation of costumers’ satisfaction, which is responsible for preparing reports about reasons of dissatisfactions and analyzing them.”

He added, “With confirmation of Saipa Yadak CEO the meeting of evaluation of costumers’ satisfaction is holding every 15 days with presence of CEO, deputies and managers, which had good results till today.”