کد خبر: ۴۸۵۴۹۰
تاریخ انتشار: ۱۳:۱۱ - ۲۱ خرداد ۱۳۹۶
According to Khabar Khodro, indicator of costumers’ satisfaction for ISACO has increased 26 scores.

ISACO again seated in first place among local automakers

According to Khabar Khodro, indicator of costumers’ satisfaction for ISACO has increased 26 scores.

According to the latest reports of ISQI, costumers’ satisfaction for after sales services of Iran Khodro has grown 10 scores in last quarter of year 95 as compared to third quarter and 26 scores as compared to same time last year.

Based on this report, indicator of costumers’ satisfaction for ISACO in winter of year 94 was 705 while at the end of year 95 it was reached to 731 and again ISACO could have been placed in first place among local automakers with improving its performance in quality of offered repairs, time of repair and delivering vehicles, offering periodical services and etc.

Other factors that has resulted in this growth of ISACO can be mentioned as turning process, on time supply of parts and accurate cost of offered services along with good behavior of employees in workshops. This report shows that changing and facilitating processes of offering services to customers and launching new systems with high technologies such as ISACO app and Autoclick are among effective factors in achieving such a place for ISACO.

In addition, recently the company has focused on increasing costumers’ satisfaction with careful accomplishment of new processes and improving goals in order to integrate quality of its services continuously.

In order to do so, engineer Reza Hosseini, the CEO of ISACO has ordered to change and improve some processes and accelerate some plans in recent two year and was controlling the quality and process of offering services with sudden presence in dealerships of some cities.

 

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