According to Khabar Khodro, based on latest report of ISQI, costumers’ satisfaction for after sales services of Iran Khodro in spring of 96 has increased 25 scores as compared to same time last year.
The CEO of Iran Khodro after sales services company said, "Based on Shahrivar report of ISQI, costumers’ satisfaction for ISACO that was shown 711 scores last spring, in first three months of this year is reached to 736 scores and ISACO with improves performance has achieved increase in costumers’ satisfaction.”
Reza Hosseini added, "Before this, in evaluation related to year 95, ISACO has achieved first place of after sales services among all automakers in country for eighth consecutive time.”
He admitted, "ISACO has started year 96 with "Jump” plan, which was based on three factors including attracting costumers’ trust and promoting Iran Khodro brand, intelligence in sales, quality and increasing efficiency in processes and identifying costumers’ needs, innovative design and development in after sales services, which were applied in a way that satisfaction of owners of Iran Khodro products for after sales services has increased more.”
He told, "In process of applying Jump plan, ISACO has succeeded in increasing costumers’ satisfaction with improvements in processes from acceptance to discharge, foresight and decrease repair time, updating and optimizing comprehensive service systems and marketing of dealerships and review of inventory management system of spare parts.”
He remarked, "We have offering comprehensive services for customers in our plans with the goal of achieving first place of services in country.”