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- ارائه خدمات به مشتریان با ربات «مورنین»
- خدمات ویژه امدادخودرو سایپا همزمان با تعطیلات عید سعید فطر
- رشد ۲۰ درصدی تولید در ایران خودرو همراه با کاهش ۱۲ درصدی هزینه تمامشده محصولات/ ارتقای کیفیت برای مشتریان ملموس می‌شود
- دیدار مدیرعامل سایپایدک با کارکنان سایپایدک، امداد خودرو و همراه خودرو
- برنامه افزایش ظرفیت تولید روزانه پارس در سال جدید
- ادامه محدودیتها و ممنوعیتهای ترافیکی نوروزی در جادههای مازندران
- نیسان کیکس مدل 2025 سرانجام به نسخه چهار چرخ محرک تبدیل شد
- ادامه فراخوان متقاضیان محصول پارس پس از تعطیلات نوروزی
- کیفیت خدمات و تیراژ قطعات یدکی سایپا افزایش می یابد
- تاکید مدیرعامل ایرانخودرو بر ارایه محصول و خدمات باکیفیت به مشتریان
- در خدمات پس از فروش باید نگاه تحولی و عملکرد جهادی داشته باشیم
- زمان آغاز مرحله سوم طرح کالابرگ الکترونیک
- پلیس در نوروز با رانندگان متخلف بدون اغماض برخورد می‌کند
- آخرین وضعیت ترافیکی جادههای کشور
According to Khabar Khodro, the CEO of ISACO said, “according to evaluations of ISQI, indication of costumers’ satisfaction in ISACO in year 95 has increased significantly as in last quarter of last year we had 26 scores growth in costumers’ satisfaction as compared to year 94. On the other hand, complaints have also decreased by about 70 percent as compared to beginning of year 95.”
Reza Hosseini mentioned that increasing the indicator of costumers’ satisfaction is the result of applying improvement programs in ISACO and added, “according to studies, offering after sales services in common and standard way in best condition makes 23 percent loyalty rate. The way of increasing loyalty is to design and offer new services based on costumers’ needs.”
In ISACO there is focus on innovation for the way of offering services. Autoclick, 24 hours of customer acceptance, offering services in two shifts, launching electronic tech of costumer acceptance, united business system and services based on costumers’ needs and new techs such as information, troubleshooting, detection, tracking technologies and etc. are offered in thid company.
He mentioned to the programs of supervising performance of ISACO dealerships and told, “The plan of sudden visit from dealerships and local offices in order to improve interaction of company and dealerships, is started from beginning of year 96 and we are willing to detect performance problems and direct speak with executives in order to remove barriers of offering ideal services.”
He said that applying infrastructure projects is another important action of this company and admitted, “Focus on more output as per used sources (increasing efficiency) would result in increase of income for company and is a barrier for waste of material, energy and time. Establishing financial discipline in all segments such as validation and process of financial transactions of ISACO with shops and dealerships, optimizing operational cost, optimization and making order in payments of buying parts are important factors in ISACO.”
He announced the implementation of comprehensive services and commerce system in at least 80 percent of services network by end of Khordad month this year and reiterated, “this system would be implemented in all ISACO dealerships by end of Azar month in order to control and optimize inventory of spare parts, repair time, process of acceptance to discharging, regression and etc. using online information.”
