| |
According to Khabar Khodro, according to recent reports of ISQI, in last quarter of year 97 ISACO has achieved the highest score of costumers’ satisfaction in after sales services and passed all its records and again became the top company among local automakers.
The company has achieved such a success with 762 scores in costumers’ satisfaction indicator for the first time in evaluations of ISQI and for the first time has achieved third place among local and foreign companies.
The CEO of ISACO said, "Based on survey of ISQI from costumers, indicator of costumers’ satisfaction for Iran Khodro in recent four years was improving continuously and in last quarter of year 97, it has reached to 762 scores with 19 scores growth as compared to same time last year and with such score, or the first time it has passed the record to indicator of costumers’ satisfaction in after sales services among local companies.”
Sayyed Reza Hosseini added, "In order to increase costumers’ satisfaction in after sales services, there is need to a lot of efforts for each score and it is necessary to find improvable points, accurate planning and applying them.”
He mentioned to increased limitations in after sales services as the result of sanctions and told, "Improving the quality of services in such condition is more difficult and it needs more efforts from colleagues and ISACO group.”
He admitted, "Now the average of costumers’ satisfaction score for after sales services for all automakers in Iran is about 743 and ISACO with 20 more scores is leading in costumer caring among local automakers.”
